Human Resources Intern

This is a hybrid role with two days in office.

The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

How you will create impact: 
Program Administration & Coordination

Manage program invoices, payments, and participant chargebacks; review on a monthly basis and resolve any payment issues in a timely manner.
Coordinate catering for core leadership programs delivered across various cities, ensuring all orders are placed at least one month in advance.
Prepare and distribute participant lists to vendors and coordinate all documentation required for vendor setup and payment.
Serve as the location point of contact for in-person learning programs.
Manage room bookings for learning events and sessions.
Learning Management System (LMS) Support (training will be provided)

Process learning completions within the LMS to ensure accurate learner records.
Generate and distribute LMS reports, including weekly roster reports.
Conduct quality assurance reviews on LMS course listings and program content to ensure accuracy and consistency.
Evaluation & Reporting

Develop and distribute post-program learning evaluations to capture learner feedback, program satisfaction, and areas for improvement.
Collect evaluation data after each session and share with the program owner, facilitator, and senior manager of talent development.
Reconcile basic budget trackers, such as planned vs. actual spending at a program level.
Communications & Digital Support

Draft and distribute standard communications to learning participants (e.g., post-learning feedback emails, program reminders).
Support the development of internal employee newsletters and other team communications.
Maintain and update SharePoint pages, including supporting site redesign and enhancement projects.
Service & Process Improvement

Triage and route incoming requests through the team inbox and ServiceNow, ensuring timely follow-up.
Create and maintain process documentation, guides, and checklists to support consistent team operations.

To join our team:  
You are currently enrolled in post-secondary education in an Human Resources, Education or Business-related fields.
Strong analytic and critical thinking skills, with attention to detail.
Excellent communication (written and verbal) and collaboration skills.
Interest in the insurance industry and a desire to learn.
Previous experience, an asset.

How you will succeed:
You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support your peers.

What you need to know:
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?
Training and development opportunities to grow your career.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Salary information​

Expected hourly range $22/h – $28/h