Program Management Co-op Student

Opportunity Overview
The Program Management team is seeking a co-op student to support a communications automation project for Globalink Research Internship (GRI). This project will focus on improving how communications are delivered across the different phases of the GRI lifecycle, helping create a clearer, more consistent, and more scalable experience for participants and internal teams.

The co-op student will assess current communications to identify gaps, duplication, and areas of confusion, then help design a more targeted approach that supports future automation in GRI program communications and the portal.

What You Will Do
·         Review current GRI communications across key lifecycle phases to identify gaps, duplication, unclear messaging, and opportunities to improve and expand automated communications within the GRI portal. Map communication touchpoints and recommend a clearer, more consistent communication flow for participants and internal teams.

·         Support the design of automated or semi-automated communications that provide timely guidance based on participant status, required actions, deadlines, and next steps.

·         Work with Program Management and IT stakeholders to understand current processes, recurring questions, system constraints, and future portal functionality opportunities.

·         Document findings, recommendations, and implementation considerations in a clear format that can be used by the team after the co-op term.

·         Contribute to a repeatable model that could be scaled to other Program Management and Client Services communications in the future.

Project Impact
This work will strengthen operational efficiency and improve the participant experience by reducing manual email volume, decreasing recurring questions, and supporting clearer communications throughout the GRI lifecycle. The project will also help reduce reliance on IT-led fixes by building stronger automation capabilities that can be maintained within Program Management.

Once demonstrated through GRI, this approach may inform broader communication automation opportunities across Program Management and Client Services, creating a more consistent and scalable model for future program communications.

What You Will Gain
·         Hands-on experience leading a meaningful project from discovery and analysis through to recommendations and implementation support.

·         Practical exposure to project management, process improvement, automation, AI-enabled solutions, and digital transformation in an organizational setting.

·         Opportunities to build stakeholder engagement skills by collaborating with Program Management, IT, Communications and Public Affairs and other internal partners.

·         Experience translating complex operational processes into clear, participant-focused communications and practical workflow recommendations.

What You Bring
·         Current schooling, ideally in business, communications, public administration, information management, project management, or a related field.

·         Strong written communication skills, with the ability to review, organize, and improve participant-facing and internal messaging.

·         Interest in process improvement, automation, digital tools, and improving user experience.

·         Strong organizational skills and attention to detail, with the ability to track information across multiple sources and workflows.

·         Comfort collaborating with stakeholders, asking thoughtful questions, and documenting recommendations clearly.

·         Experience with Microsoft 365 tools, SharePoint, Excel, reporting tools, SharePoint, automation platforms, or AI-enabled tools would be considered an asset.

EQUITY, DIVERSITY AND INCLUSION

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.